Ryanair to repay €1.5 million surcharge fees in Italy
Low-cost airline Ryanair is paying back a surcharge fee it imposed on tens of thousands of passengers in Italy for checking in at the airport, a total amount of more than €1.5 million ($1.6 million).
The repayment, which was announced on Thursday, follows an investigation by Italy’s regulatory authority. The settlement applies to all passengers who complained between 2021 and 2023 that they had to pay an additional €55 at the airport because they had not checked in online in time.
Customer complaints led the Italian competition authority Antitrust to launch an investigation into unfair business practices by the Irish airline.
It concluded that Ryanair had not provided consumers with sufficient information about possible additional costs.
The competition authority referred to two paragraphs of the Italian consumer protection law.
It says more than 100,000 passengers can now expect a refund.
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Low-cost airline Ryanair is paying back a surcharge fee it imposed on tens of thousands of passengers in Italy for checking in at the airport, a total amount of more than €1.5 million ($1.6 million).
The repayment, which was announced on Thursday, follows an investigation by Italy’s regulatory authority. The settlement applies to all passengers who complained between 2021 and 2023 that they had to pay an additional €55 at the airport because they had not checked in online in time.
Customer complaints led the Italian competition authority Antitrust to launch an investigation into unfair business practices by the Irish airline.
It concluded that Ryanair had not provided consumers with sufficient information about possible additional costs.
The competition authority referred to two paragraphs of the Italian consumer protection law.
It says more than 100,000 passengers can now expect a refund.
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